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Processing & Shipping

Processing and Shipping

Please allow up to 7-14 business days for processing of all orders. Your order MIGHT be processed faster depending on order volume. Generally shipping takes about 2-3 business days via USPS postal. When your order is shipped we will email you with a tracking number. Orders over $500 and orders with different billing and shipping addresses are subject to verification.  After orders are placed we are not able to change shipping addresses.  Make sure you confirm your address before checking out AND through PayPal or you will risk your order going to the wrong address. We are not responsible for your order going to the wrong address, unless it’s a failure on our part. We will not ship to P.O Boxes. We require a signature confirmation on all orders to ensure your order arrives at the correct location. If you placed orders separately, shipping fees will apply to each of them. We recommend all items be placed into one order. We do not ship on Saturdays/Sundays ANY items purchased after 12pm (Eastern Standard Time) on Friday will be processed on the next business day. (The following Monday.) Please keep in mind holidays do not count as a business day. Orders that are being placed during national holidays may arrive 1-2 delivery days than normal. We entrust USPS postal to deliver your package on time. We are not responsible for Carrier delays from the post office, natural disaster, or delays due to holidays. If your package is delayed, we will not offer a reimbursement of shipping charges. For your convenience, it's always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays.  If you need additional information, please contact us at:

Order Verification Process
- Orders over $500 and orders with different billing and shipping addresses are subject to verification.
- You will be required to send us a copy of your government issued ID with the following statement. Please make sure you write or type the information below on a sheet of paper, place your ID on the paper, and SIGN it.

Verification Letter

I (Your Name Here) authorize this purchase on (date), from Royal Queens Hair Company.  I authorize Royal Queens Hair Company to charge my credit card ending in (last 4 digits) for the total amount of (enter the total of your purchase including shipping and tax). I would like for Royal Queens Hair Company to send my order to (Enter Shipping Address)

- Once you have completed the verification letter you can either email or take a picture and send our customer service department the documentation.

 Ways to Send Verification Letter
1. ATTN: Royal Queens Hair Company Verification (Email)
2. Also you can simply just take a picture of your verification letter and send it to 248-785-8138